14 January 2020
During a routine inspection
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection 3 people were receiving the regulated activity of personal care.
People’s experience of using this service and what we found
Risk assessments were completed to keep people safe, although not all staff had followed the guidance to ensure people were kept safe.
People received safe support from staff who received appropriate training. The provider had a robust recruitment process in place. Relatives told us people received good support and care by staff. However, one person did not always receive enough staff to support them outside. Accidents and incidents were monitored to ensure appropriate actions were taken.
Staff promoted people’s choice and independence. People were involved with decisions about their care and support. Staff understood the importance of infection control.
Relatives confirmed staff were kind, caring and compassionate. People had the opportunity to express their views and had developed caring relationships with staff. People had access to other professionals to ensure their health needs were met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People told us they were provided with good day to day support with such areas as health needs and accessing the community to follow their interests.
People’s care was arranged in response to their identified needs. This was kept under review and updated as and when needed.
The management team carried out regular checks and monitoring of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was good. (last report published 9 August 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.