8 June 2012
During a routine inspection
People told us they were happy with the care they received. They told us staff had discussed their needs with them and the support to be provided. They told us their needs were met. They also told us reviews had taken place.
A relative told us their family member was very well cared for and said the service was, 'Excellent.' They had seen the care plan and said the service was regularly reviewed.
People told us they felt safe. One person told us, 'I trust them all.' However, other evidence did not support this. We saw a copy of the service's safeguarding policy. We saw this stated that concerns should be reported directly to the manager, but it did not provide information about who should be contacted if the manager was unavailable. We did not see a simple procedure for staff to follow if they needed to report a concern directly to the local authority safeguarding team. This meant there was a greater risk that safeguarding concerns would not be reported or there would be a greater risk of a delay in reporting.
People using the service told us they were happy with the arrangements for managing their medicines and had no concerns.
They told us staff were well trained and understood their needs. One person told us, 'I couldn't fault them.' Another person told us staff were, 'Very good at their jobs' and, 'I couldn't ask for any better people actually.' A relative told us staff were well trained and good at their jobs.
People told us they would contact the manager if they had concerns.