Archived: Walsall Urgent Care Centre - Saddlers Centre

This service is rated as Good overall. (Not Previously inspected)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive at Walsall urgent care centre – Saddlers Centre on 19 February 2018. This inspection was part of our inspection programme.

At this inspection we found:

• The service had good systems to manage risk so that safety incidents were less likely to happen.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided through individual clinician audit. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated people with compassion, kindness, dignity and respect.
• Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

Review the process for checking the completion of the standard operating procedure at the set up of every shift.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice