30 December 2019
During a routine inspection
Florence House Care Home is registered to provide personal care and accommodation for up to seven people who live with dementia type illnesses. On the day of our visit there were two people at the home.
People’s experience of using this service and what we found
Staff were kind and respectful towards people. However, we read two records completed by two staff that had been written in a disrespectful tone about the person. The tone conveyed a lack of respect about the person and a lack of understanding around how to properly support people with dementia type illnesses.
People continued to be supported by staff who knew how to keep them safe. Medicines were managed and given to people safely. Medicines policies and procedures were up to date and easily available for staff. Emergency procedures and contingency plans were in place. These help to keep people safe in an emergency. To further support people to stay safe, staff used personal protective equipment when supporting people with intimate care. Infection control guidance was in place and staff had completed training in this subject. Safe recruitment procedures continued to be in place. Staff were supported in their role with training and supervision.
People were supported by a staff team who were stable and had built up warm relationships with them and their relatives. They understood how to meet each person's individual needs and knew people’s routines and preferences in their daily life.
Health and social care professionals worked with people at the home. People were well supported and their needs had been assessed. Care plans and risk assessments were in place to support staff to meet people’s needs and keep them safe.
People were supported to receive care that met their needs. Care plans reflected this. People and families were involved in regularly reviewing and updating them with the staff.
A relative we spoke too had praise for the home. They said, “We are very pleased indeed, they seem very kind they treat him as an individual.”
People enjoyed the food and their dietary needs were met. Care plans set out the ways to support people with these needs. People were supported by staff who understood how to support them to eat a healthy diet.
People took part in activities. People were encouraged to maintain contact with relatives and friends.
The overall quality of care and support was checked and monitored. This was undertaken through a range of audit systems. These identified areas for development and improvement. When these were picked up swift action was taken to improve the care and service even further.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: The last rating for this service was Good (report published April 2017)
Why we inspected: This was a planned inspection based on the previous rating.