29 October 2013
During an inspection looking at part of the service
People said they had no concerns with privacy in the open plan surgery. The parents were happy to be sharing the surgery and told us “there is never any personal information exchanged”, “it is a good thing, I learn from the other discussions”. One parent told us “I know there’s another room if I want to talk in private”.
People were involved in the care and treatment they received. They were given information about the hours involved in wearing appliances to align the teeth, the commitment involved from the participant and advice on eating and drinking during the treatment phase.
We found people’s records included detailed information about their treatment plans and they were securely locked away and not accessible to anyone who was not authorised access.