Fanshawe Avenue

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Fanshawe Avenue is a domiciliary care agency providing support with personal care to people living in their own homes, many of whom are older people. We carried out our on-site assessment on the 19 July 2024 and our assessment activity started on 10 July and ended on 2 August 2024. We found the service supported people in a way that was safe and person-centred around people’s needs. There were enough staff and robust staff recruitment procedures were in place. People were able to consent to their care and were supported to be as independent as possible and to make choices about their care and support.

People's experience of this service

We spoke with 6 people who used the service or their relatives. Overall, they expressed satisfaction with the service and the care they received. They told us staff were punctual and understood how to meet their needs, and that office staff were accessible if required.