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Complesso Healthcare Solutions

Overall: Good read more about inspection ratings

Suite 8 The Boot Factory, 22 Cleveland Road, Wolverhampton, WV2 1BH 07496 363510

Provided and run by:
Complesso Ltd

Latest inspection summary

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Background to this inspection

Updated 28 August 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was announced.

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 6 August 2019 and ended on 8 August 2019. We visited the office location on 7 August 2019.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all this information to plan our inspection.

During the inspection

During our inspection we spoke over the telephone with one person who used the service and two relatives. We also spoke with two members of care staff. The registered manager and one of the directors. We did this to gain people's views about the care and to check that standards of care were being met.

We looked at care records for three people. We checked the care they received matched the information in their records. We also looked at records relating to the management of the service, including audits carried out to ensure people received a safe and effective service.

After the inspection

We gave the provider the opportunity to send us any audits that related to the service. The provider sent us some information the following day that we considered as part of our inspection.

Overall inspection

Good

Updated 28 August 2019

About the service

The provider is registered with us to provide personal care and support for people who live in their own homes. Some of the people supported had a learning disability, autistic spectrum disorder or a physical disability. At the time of our inspection ten people received care and support from this service.

People’s experience of using this service and what we found

Improvements were needed to ensure quality monitoring was effectively carried out within the service. Staff felt supported and listened to. People and relatives were happy with the care they received. Feedback was sought from people and relatives who used the service. There was a registered manager in place who understood their responsibility around registration with us.

People were supported in a safe way. There were enough staff available for people. Risks to people were considered and reviewed and lessons learnt when things went wrong. Medicines were managed in a safe way. Actions were taken to ensure infection control procedures were followed in people’s homes.

People were supported by staff they were happy with. People were encouraged to remain independent, offered choices and their privacy and dignity was maintained.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service support this practice. People had access to health professionals when needed. They were supported to maintain healthy diets.

People received care based on their assessed needs. People’s preferences were taken in to account. People had the opportunity to participate in activities they enjoyed. There was a complaints procedure in place.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good. (22 March 2017)

Why we inspected

This was a planned inspection based on the previous rating.