About the service Agape Homecare Ltd is a domiciliary care agency that provides personal care and support to people living in their own homes. It provides a service to older people.
Not everyone using Agape Homecare Limited received a regulated activity. CQC only inspects the service received by people provided with 'personal care': for example, help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. At the time of our inspection 33 people were receiving the regulated activity of personal care.
People’s experience of using this service and what we found
People were protected from the risk of potential abuse because staff had been trained to recognise signs of abuse and what to do to safeguard them.
Risk assessments were in place to promote people’s independence, whilst ensuring their safety. Staff were aware of measures to take to reduce or mitigate the potential risk to the individual.
People received support with their prescribed medicines from skilled staff. Systems were in place to monitor the management of people’s medicines. Staff had received infection, prevention and control training and followed procedures when supporting people. People were cared for by staff who had been safely recruited.
People were supported to have maximum choice and control of their lives and the provider supported them in the least restrictive way possible and in their best interests; the application of the policies and systems supported good practice.
There was a clear management structure in place. Effective monitoring systems were in place to ensure people received a seamless service. People and staff were encouraged to have a say in the way the service was managed. The provider engaged with other agencies to ensure people received appropriate support and care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 13 June 2019).
Why we inspected
We received a number of concerns about the management of the service and allegations that abuse had occurred, and action had not been taken to safeguard people. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.
The overall rating for the service remains good. This is based on the findings at this inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.