28 May 2013
During a routine inspection
People we spoke with were complimentary about the care and support that they received. One person said the agency was: 'Well organised and I am very pleased with the service. They are really nice girls; compassionate, kind and helpful". People told us that they felt involved in any decisions that needed to be made about their care and these were made in their best interests.
We found that proper steps had been taken to ensure that individualised care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. One person said: 'I chose the times I wanted them to come; they complied with what I wanted. They come on time, leave on time, it is very good and very efficient'.
Staff had been recruited in an appropriate way and checks had been undertaken to ensure that they were suitable to care for vulnerable people.
The provider had systems of audit in place to enable them to monitor the quality of the service provided to ensure that people received appropriate care and treatment.