Updated 27 March 2023
We undertook a follow up focused inspection of The Bank Dental Practice Limited on 17 March 2023. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector who supported by a specialist dental adviser.
We undertook a comprehensive inspection of The Bank Dental Practice Limited on 8 June 2022under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well led care and was in breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for The Bank Dental Practice Limited on our website www.cqc.org.uk.
When one or more of the five questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.
As part of this inspection we asked:
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?
Our findings were:
Are services caring?
We found this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breach we found at our inspection on 8 June 2022.
Background
The Bank Dental Practice Limited is in Manchester and provides NHS and private dental care and treatment for adults and children.
There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice.
The dental team includes 7 dentists, 5 dental nurses, 2 dental hygienists, 2 receptionists and a practice manager. The practice has 5 treatment rooms.
During the inspection we spoke with 1 dental nurse and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
Monday and Thursday from 8am to 5pm
Tuesday from 8am to 7pm
Wednesday from 8am to 4:30pm
Friday from 8am to 2:30pm