About the service Blandford Grange Care Home is a nursing care home providing personal and nursing care to 57 people aged 65 and over at the time of the inspection. The home can accommodate up to 63 people in a purpose-built building. The accommodation is over three floors with a lounge and dining area on each floor.
People’s experience of using this service and what we found
Blandford Grange Care Home provided a friendly, welcoming and relaxed environment for people and visitors.
People were supported by staff that were caring, compassionate and overall treated them with dignity and respect. Staff knew about people’s life history, personal circumstances, their preferences, interests and communication needs.
People received person centred care from staff who developed positive, meaningful relationships with them. People had opportunities to socialise and pursue their interests and hobbies. Care plans were detailed and up to date about people's individual needs and preferences.
People and relatives said the service was safe. Staff demonstrated an awareness of each person's safety and how to minimise risks for them. They were supported by staff with the skills and knowledge to meet their needs. Staff had regular training and felt confident in their role.
Risks to people's health, safety and wellbeing were assessed. Risk management plans were put in place to make sure risks were reduced as much as possible whilst still promoting their independence.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There was strong leadership at the service and people, relatives and staff spoke highly of the registered manager. There was a positive culture at the service where staff felt listened to and supported. There was a drive to continuously improve the service for people and the registered manager and staff team were very responsive to any areas for improvement identified.
The registered manager and provider now had robust quality assurance systems in place to assess, monitor and improve the quality and safety of the service provided. There was open culture that focused on learning lessons and finding different ways of making improvements for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was requires improvement (published 14 June 2018). The provider completed an action plan after the last inspection to show what they would do and by when to improve.
At this inspection we found improvements had been made in every key question we ask, and the provider was no longer in breach of regulations. The service is now rated Good in all key questions.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.