Updated 22 April 2024
Date of assessment 30 April to 5 June 2024 Westhope lodge provides residential care and support to up to 9 people within a residential setting in Horsham. The service provides support to people living with learning disabilities, physical disabilities and or Autistic people. There were 8 people living there at the time of our assessment. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The assessment was prompted in part following another assessment at one of the providers other local services, where we found significant shortfalls in the quality of care. Westhope lodge was one of several services registered as Westhope Ltd under the national brand of Accomplish, part of the Keys group. We looked at 24 quality statements within the key questions of Safe, Effective, Caring, Responsive and Well led. We found 2 breaches of the legal regulations in relation to safe care and treatment, and governance. Risks to people were not adequately identified or managed. Staff did not always support people with medicines safely. People were not always supported in line with Right support, Right care, Right culture guidelines in providing care and support which is person-centred, planned, proactive and coordinated. Governance measures were not always effective in identifying service shortfalls and failed to assess, monitor and mitigate risks relating to people’s health, safety and welfare.