We visited THOMAS on 12 November 2013 and it was full, with seven people currently residing there and undertaking the first stage recovery programme. There were ten people residing in the second stage houses, accessing group sessions and continuing support.Consent was obtained where required and signed consent forms and agreements were held within service user files.
We looked at support plans for three people; these contained relevant health and personal information and were reviewed and updated on a regular basis.
We spoke with three people who used the service. One person told us, 'I feel really positive about my recovery. Things have changed dramatically. Staff have been there'. Another person commented, 'Staff are all supportive and easy to talk to'.
There were appropriate records concerning the maintenance of the building. Fire safety equipment was in evidence and fire exits were unobstructed. Signs were in evidence throughout the building outlining evacuation procedures, fire safety instructions and health and safety information.
Staff were appropriately qualified for their employment and the service had robust recruitment procedures in place. Thorough inductions were given to new staff and training and development was on-going.
Regular audits were carried out and feedback from people who used the service was sought in a number of ways. This feedback was used to inform continual improvement to the service.