Jigsaw Creative Care limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People’s needs were assessed before they started to use the service. People and their loved ones were involved in the assessment process. Assessments included people’s health, care, wellbeing, and communication needs and were reviewed regularly.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Some people lived alone and some people lived in shared accommodation. People and relatives were satisfied with the assessment process and relatives confirmed they had been involved to support their loved one. A relative told us, “(Person) has complex needs, and a lot of thought was given to matching then with a house mate… meetings and visits were arranged, and the relationship is now working well.” Staff were allocated to individuals and worked together so people had consistent support which people liked. People had a say about who would support them and knew who would be with them for activities and appointments. In line with Right support, right care, right culture, people were supported by staff that were kind and caring. Staff knew people well and communicated effectively to ensure people felt understood and valued. Staff spoke with people in a dignified and respectful to people and to each other. Information included in people’s care plans was individual and included what was important to the person One person told us, “I have a say in who I want to support me – I don’t want just anyone to do this; what if I didn’t like them?”

The provider said they took the lead in meeting prospective service users and assessing their needs. The provider understood the importance of this as the assessments formed the basis of the person’s support plan. The provider said they considered compatibility with other people and staff skills before they agreed to provide a service. Staff at the head office were responsible for planning staff support so people had continuity of care. Staff worked with community teams to support people’s needs and made referrals for additional support when needed. A visiting professional told us, “Staff refer appropriately to health and wellness services, and I am always informed.” Staff spoke with knowledge and understanding of people’s needs, and told us, “A lot of us (staff) have been around for a long time and we know and understand the people we support very well.”

Providers must work together with partners to plan and organise people’s support. Some social care professionals reported engagement and joint working with the provider could be better. However, others told us, ‘When we have highlighted issues that we feel require improvement they have been open to suggestions and reflection.’ Placing authorities shared assessments with the provider. A relative told us, “(Person) likes things done in a certain way and has complex needs and they know exactly what those needs are, they are very patient.”

The provider assessed people’s needs prior to their admission to the service, with support from a senior member of staff. People’s needs were reviewed on a regular basis to take account of any changes. There were systems in place to ensure staff were kept up to date about any changes in people’s needs. Staff beginning their shift had a verbal handover and were expected to read the daily notes from the previous shift.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.