27 August 2013
During a routine inspection
During the inspection we looked at care planning, staff supervision and staff training records.
People who used the agency told us they provided a good service. Comments included, 'They are all wonderful and do over and above what they should do for me.'
People told us they had received a visit from the manager of the agency before the service commenced. This was to introduce themselves and carry out an initial assessment. They told us their needs had been discussed and they had agreed with the support to be provided. One relative spoken with said, 'I do live quite away from my aunt but they are continuously on the phone to me and keeping me informed.'
We found that there were enough skilled and experienced staff so that people had their care delivered at the right time, usually by the same people and in ways they wanted. One person who used the service said, 'They all seem very professional and well trained people.'
We spoke with Cheshire East council's contracts monitoring team, they confirmed there were no concerns with the service being provided by the agency.