The Malting's Care Home

Updated 11 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 19 January 2021 and was unannounced.

Updated 11 February 2021

About the service

The Malting’s Care Home is a residential care home providing personal and nursing care to 45 people at the time of the inspection. The service can support up to 50 people over two different floors.

People’s experience of using this service and what we found

The provider had systems in place to manage risks and keep people safe from avoidable harm. Staff followed good practice guidelines to prevent the spread of infection and gave people their medicines safely.

Staff received training, supervision, guidance and support so that they could do their job well. They worked well as a team.

People liked the staff that cared for them. Staff were kind and caring and made sure people’s privacy was respected. Staff did everything they could to make people’s lives as comfortable and fulfilling as possible.

People were involved in making decisions about their care. Their preferences on how staff delivered their care was recorded in their care records. This included their end of life wishes.

The service was well managed by a registered manager and regular input from the nominated individual and directors. The management team were passionate about giving people a high-quality service.

Staff used varying systems to monitor the quality of care being delivered to people. Complaints and concerns had been followed up to make sure action was taken to rectify the issue. People, staff and relatives had been given opportunities to provide their view of the service and from this feedback action was taken to change and improve areas.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 05 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.