The Care Quality Commission
  • Doctor
  • GP practice

Archived: North Street Medical Centre

Overall: Good read more about inspection ratings

151 North Street, Keighley, West Yorkshire, BD21 3AU

Provided and run by:
Westcliffe Care UK Limited

Important: The provider of this service changed. See new profile

All Inspections

18 July 2019

During an annual regulatory review

We reviewed the information available to us about North Street Medical Centre on 18 July 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

2 and 8 August 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at North Street Medical Centre on 2 and 8 August 2016. Overall the practice is rated as good for providing safe, effective, caring, responsive and well-led care for all of the population groups it serves.

Our key findings across all the areas we inspected were as follows:

  • The ethos and culture of the practice was to provide good quality service and care to patients.

  • Patients told us they were treated with compassion, dignity and respect and were involved in care and decisions about their treatment

  • Patients’ needs were assessed and care was planned and delivered following best practice guidance.A

  • The practice had good facilities and was well equipped to treat and meet the needs of patients. Information regarding the services provided by the practice and how to make a complaint was readily available for patients.

  • The practice of, and complied with, the requirements of the duty of candour. (The duty of candour is a set of specific legal requirements that providers of services must follow when things go wrong with care and treatment.)

  • The partners a culture of openness and honesty which was reflected in their approach to safety.

  • Risks to patients were assessed and well managed.

  • There were comprehensive safeguarding systems in place; particularly around vulnerable children and adults.

  • The practice sought patient views how improvements could be made to the service, through the use of patient surveys, the NHS Friends and Family Test and the

  • There was a clear leadership structure.

  • The practice partners were forward thinking, aware of future challenges to the practice and were open to innovative practice.

We saw one area of outstanding practice

As a result of data showing that the practice had high numbers of patients attending the Accident and Emergency (A & E) department at Airedale General Hospital for musculo-skeletal problems, such as back pain, the surgery introduced a self-referral physiotherapy clinic to its patients. As a result of this service the attendance of its patients to A & E for musclulo-skeletal problems had reduced by 74%. 

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice