Archived: Ravenswood

Updated 10 October 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 14 September 2017 and was announced. The provider was given notice of our intention to inspect the service because we needed to be sure that the registered manager, staff and people who used the service would be available to speak with us.

The inspection team consisted of one adult social care inspector.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

Prior to the inspection we reviewed the information we held about the service such as notifications, complaints and safeguarding information. A notification is information about important events which the service is required to send us by law. We also contacted the local authority commissioning teams to gather their views about the service.

During the inspection we spoke with registered manager, three members of staff and with two people who used the service. We also spoke with two relatives following the inspection.

We looked at two people’s care records and other associated documentation, two staff recruitment and induction records, staff rotas, training and supervision records, minutes from meetings, complaints and compliments records, medication records, maintenance certificates and development plans, policies and procedures and quality assurance audits.

Updated 10 October 2017

We carried out an announced inspection of Ravenswood on 14 September 2017. At the last inspection on 15 December 2014, the service was rated Good. At this inspection we found the service remained Good.

Ravenswood provides accommodation and personal support to three people with a learning disability. The service does not provide nursing care. At the time of the inspection there were three people accommodated in the home.

Ravenswood is a detached property set in its own grounds. It is situated off the main road in Whitworth and is within easy reach of Rochdale and surrounding areas. The home is part of a wider service provision which includes a day care facility, respite care and supported living.

The service was managed by a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People living in the home told us they felt safe and staff treated them well. Staff understood their responsibilities to safeguard people from abuse and people's medicines were managed appropriately.

People were supported by sufficient numbers of skilled staff to ensure their care and support was provided flexibly to meet their needs. Safe recruitment procedures were followed to ensure prospective staff were suitable to work in the home; people were involved in the selection of new staff.

Potential risks to people's safety and welfare had been assessed and preventive measures had been put in place where required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

There were appropriate arrangements in place to support people to have a varied and healthy diet. People were supported with their health and had access to health care professionals when needed.

We observed excellent relationships between people and observed staff interacting with people in a caring, good humoured and friendly manner. People were happy and relaxed with staff and we overheard much laughter during our visit. Staff treated people in a respectful and dignified manner and people's privacy was respected.

People had been consulted about their needs and aspirations and had been involved in the development of their support plan. The support plans clearly reflected human rights values such as people’s right to privacy, dignity, independence, choice and rights. Support plans and risk assessments were person centred and provided clear guidance for staff on how to meet people’s needs and preferences. Care and support was focused on people's wishes and preferences and people were supported to be independent.

People participated in a wide range of activities which were tailored to the individual. People, families and staff had regular meetings to discuss the operation of the home and were involved in the development of the service.

Systems were in place to monitor the quality of the service provided and ensure people received safe and effective care. These included seeking and responding to feedback from people in relation to the standard of care. People were very complimentary about the service.

The management team were committed to ensuring people received person centred care and to the ongoing improvement of the service.