24 May 2023
During an inspection looking at part of the service
About the service
Autism Care Community Services (Milton Keynes) is a supported living service providing personal care to 4 people at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Right Support:
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received care and support to maintain an environment that suited their needs and preferences.
Staff supported people to make decisions following best practice in decision-making. People were
supported to carry out their daily living activities and pursue their hobbies and interests.
Staff supported people with their medicines safely and in their preferred way.
Right Care:
People received care that was person-centred, and dignity, privacy and human rights were promoted.
Staff communicated with people in ways that met their individual needs.
Staff understood how to protect people from poor care and abuse. Staff had training on how to recognise and report abuse and they knew how to apply it. The service employed skilled staff to meet people's needs and keep them safe.
People's care plans reflected their needs and wishes and promoted their wellbeing. Risks that people may face were appropriately managed.
Right Culture:
The ethos, values, attitudes and behaviours of the management and staff team ensured people lead empowered lives.
People received good care and support because trained staff and specialists could meet their needs and wishes.
People and those important to them, including social care professionals, were involved in planning their care. The management and the staff team ensured people received support based on best practice, respect and inclusivity.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update: The last rating for this service was requires improvement (18 March 2022) and there were breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
This inspection was carried out to follow up on action we told the provider to take at the last inspection.
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe, Caring, Responsive and Well-led which contain those requirements.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from Requires Improvement to Good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Autism Care Community Services (Milton Keynes) on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.