8 March 2019
During a routine inspection
People’s experience of using this service:
Feedback from people, staff and professionals showed they felt the service was safe. People’s risks were responded to. People’s independence and choice was promoted. People were treated with respect and staff showed interest in promoting positive outcomes. People were asked about and involved in their support. Systems were not always effective to assess, monitor and continuously improve the quality and safety of the service.
More information is in the full report.
Rating at last inspection: Good (May 2017)
Why we inspected: This inspection was planned based on the previous inspection rating and was brought forward due to concerns known to CQC about the provider’s other services.
Enforcement / Follow up: We identified a breach of the Health and Social Care Act (Regulated Activities) Regulations 2014 around good governance. After our inspection, we shared our inspection findings with the commissioning team that arranges referrals to the service to support ongoing improvements.
We did not take enforcement action on this occasion because shortly after our inspection, the provider submitted an application to de-register. We will continue to monitor this provider and service until the de-registration process is complete.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk