Park Farm Lodge

Updated 3 November 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by one inspector and a Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Park Farm Lodge is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Park Farm Lodge is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with four people who used the service and 17 relatives about their experience of the care provided. We spoke with 10 members of staff including the registered manager, operational manager, nurses, unit managers, deputy unit managers, senior care and care staff. We reviewed eight people's care records and multiple medication records. We looked at three staff files in relation to recruitment. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 3 November 2022

About the service

Park Farm Lodge is a care home providing personal and nursing care to up to 84 people. The service provides support to older people, people living with dementia and people with physical disabilities. At the time of our inspection there were 79 people using the service. Park Farm Lodge can accommodate 84 people in one adapted building.

People’s experience of using this service and what we found

People were safeguarded from abuse, the providers systems meant staff understood what signs to look for and reported any incidents for investigation.

Risks to people were assessed and plans put in place to mitigate them. Staff had knowledge of how to support people safely when providing their care.

The provider had safe recruitment processes in place and people were supported by enough staff who were suitably skilled and trained.

Medicines were managed safely, and people had the support they needed from trained staff to receive their medicines as prescribed.

Where incidents had occurred, these were investigated, and steps taken to prevent them from happening again.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider had systems in place to have oversight of the care people received and they carried out regular checks of the quality of the service.

People were engaged and involved in the service and their views were sought regularly. Relatives and staff also had opportunities to share their views.

There was a learning culture in place and the provider engaged with external agencies as required to ensure people had the right support.

Rating at last inspection and update

The last rating for this service was requires improvement (published 23 August 2021).

Why we inspected

This inspection was carried out to follow up on action we told the provider to take at the last inspection.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.