Homeleigh

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Care plans were person centred and provided staff with the guidance required to support people as individuals. Staff knew people’s individual needs and how people preferred to communicate. People’s care plans were reviewed with them monthly and there was a clear focus on setting goals. People told us, ‘Yes, they always talk about goals’ and ‘Yes, they do. Mine are making food and education.’ Staff worked closely with other health and social care professionals. Where required referrals were made to other professionals, although people did not always want to engage with these services. People were supported to access independent advocacy to support them with their rights. There was a low level of complaints and clear systems in place to respond promptly. Lessons were learned and actions taken to address identified shortfalls.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were treated as individuals and staff knew their support needs. People told us staff were nice, listened to them and understood their needs.

Care plans were well organised and person centred. They reflected people’s physical, mental, emotional and social needs, including those related to protected characteristics under the Equality Act. Families were involved where required and care plans were regularly reviewed with people each month.

We reviewed all 3 care plans and observed people receiving care and support from staff. The interactions were positive and mirrored guidelines provided in the care plans.

Staff worked well with other health and social care professionals. People told us, ‘They work together quite nicely' and 'I think they do. When I need a nurse they book an appointment. They call the GP if I need it.'

Staff worked well with local services to ensure care was responsive and consistent.

We received feedback from independent advocacy services. People had been supported to access independent advocacy to help ensure their rights were met.

People were regularly supported to access appointments related to their health and social care. The needs and preferences of those with protected characteristics under the Equality Act were considered and reasonable adjustments made where required.

People told us they had access to their care plans and they felt involved in their care.

Staff were able to explain how they met people’s communication needs. This included examples where information was produced in an easy read formats to support people’s needs.

People had communication plans which detailed their needs in their care plans.

People told us staff listened to them. We observed an open-door culture where people could access the registered manager and deputy manager if they required.

Systems were in place to ensure any complaints were dealt with appropriately. We reviewed a recent complaint where the response was prompt and actions taken quickly to address any identified shortfalls.

There were a range of processes to ensure people and their families were involved. This included monthly updates sent to families.

People told us they were supported to access the support they required.

Staff reported some concerns about accessing mental health support including psychiatric support due to a lack of resources locally.

We received feedback from 3 health and social care professionals. No concerns were raised about equity in access.

The home had a clear and comprehensive equality and diversity policy providing guidance to staff on how to meet people’s needs.

We spoke to people about their experience of care. They felt listened to and were happy with the care they received. They did not report any barriers or issues of discrimination.

Staff told us the local community were really supportive and they experienced no barriers impeding people’s quality of life.

Staff received equality and diversity training. This helped staff to understand and value difference. Care plans were person centred and considered issues related to equality and diversity.

People were supported to plan for end-of-life care. People were apprehensive about the planned move to new premises and were being supported by staff to manage this change.

Staff provided examples where people had been involved in the discussions and plans to move to new premises. This included adjustments to make the information more accessible.

Policies and procedures provided staff with guidance on how to support people to plan for end-of-life care. All 3 care plans reviewed had person centred end of life care plans.