19 & 20 January 2015
During a routine inspection
The inspection was announced and took place on 19 and 20 January 2015
Radis Community Care (Bedford) provides personal care to people in their own homes. At the time of our inspection 82 people were receiving a personal care service.
People were kept safe and free from harm. Staffing numbers were adequate to meet people’s assessed needs and staff were suitably employed. People’s medicines were dispensed in dosette boxes and staff had been trained in the safe handling of medicines.
Staff received appropriate training to support people with their care needs. Where possible people were matched with staff from the same ethnic background. Work was in progress to address the gaps in the staff supervision and appraisal records.
People were supported by staff to access food and drink of their choice. If required staff supported people to access healthcare services.
Staff treated people with kindness and compassion and had established positive and caring relationships with them. Where possible staff encouraged people to promote their independence.
People were involved in the assessment of their care needs. Care plans were reviewed regularly or as and when people’s needs changed. The service had a complaints procedure and people were encouraged to raise complaints.
The service promoted a culture that demonstrated openness and good management and leadership skills. The quality assurance systems in place were effective and used to obtain feedback, monitoring performance and managing risks.