Archived: Regent Street Clinic Sheffield

Updated 23 March 2020

Regent Street Clinic - Sheffield is located at 90 Rockingham Street, Sheffield, S1 4EB. The service is located over two floors with on street parking and a nearby pay and display car park available. The clinic had two permits for parking. The reception area is on the ground floor and there are two consulting rooms and a treatment room on the first floor.

The provider, FBA Medical Limited is registered with the CQC to carry out the regulated activities treatment of disease, disorder or injury and diagnostic and screening procedures from this location. The provider also provides services at six other locations across England.

The provider operates a clinician led service which specialises in general medical services, facial aesthetic treatments, travel medicine and sexual health screening. The service does not offer NHS treatment. It is an accredited yellow fever centre which is registered with NaTHNaC (National Travel Health Network and Centre). Services are available to adults and those under 18 years of age with the appropriate consent.

The service is led by a male doctor who is the lead clinician. He is based at the Nottingham location and attends the Sheffield location one day per week. He is available by telephone to staff. The clinician based in Sheffield is a registered nurse who is qualified to prescribe and there is a receptionist on duty when the clinic is open.

The service is open:

• Monday 8am to 12pm and 3pm to 7pm
• Tuesday 8am to 12pm and 3pm to 7pm
• Wednesday 8am to 12pm and 3pm to 7pm
• Thursday 8am to 12pm and 3pm to 7pm
• Friday 8am to 12pm and 3pm to 7pm
• Saturday 9am to 12pm

Patients can contact the service out of these hours in an emergency via an emergency contact number which is answered by the senior doctor.

How we inspected this service

Before visiting we reviewed a range of information we hold about the service and information provided pre-inspection by the service which was also reviewed.

During our inspection we:

• Spoke with several members of staff including the registered manager and lead clinician. We also spoke with the nurse, a manager and a receptionist.
• Looked at information the clinic used to deliver care and treatment plans.
• Reviewed documents and policies which supported the governance and delivery of the service.
• Reviewed CQC comment cards completed by people who had used the service.
• Observed the premises where services were delivered from.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 23 March 2020

We carried out an announced comprehensive inspection of Regent Street Clinic in Sheffield as the last inspection on 25 October 2017 was not rated as this was not a requirement for independent health providers at that time. Since April 2019, all independent health providers are now rated and this inspection was undertaken to provide a rating for this service.

Regent Street Clinic is an independent provider and offers a range of specialist services and treatments. For example, general medical services, travel vaccinations, sexual health screening, facial aesthetics and well person screening. The clinic offers privately funded services and does not offer NHS treatment.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Regent Street Clinic – Sheffield provides a range of non-surgical cosmetic interventions which are not within CQC scope of registration. Therefore, we did not inspect or report on these services. The provider is registered with CQC under the Health and Social Care Act 2008 to provide treatment of disease, disorder or injury and diagnostic and screening services as regulated activities and this was the focus of our inspection.

A registered manager was in place. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Thirteen patients provided feedback about the service using the CQC comment cards. Patients were positive about the quality of the service provided and told us staff were friendly, caring and helpful.

Our key findings were :

• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients commented that staff were helpful and they were happy with the care and treatment they received.
• Services were offered on a private fee paying basis only and were accessible to people who chose to use it.
• The way the service was led and managed drove the delivery and improvement of high quality care.

We saw the following outstanding practice:

• The provider offered free teaching and training events to NHS medical staff on travel health and vaccines. They also offered free advice and risk assessments for local schools and colleges where children were going on world challenges and other voluntary overseas missions regarding travel advice.

The areas where the provider should make improvements are:

• Review the system in place when splitting packs of medicines to ensure the appropriate information on the product is maintained.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care