Archived: Nortonbrook

The staff we spoke with had a very good understanding about the needs and preferences of the people they supported. They were also very clear on how any identified risks to individuals should be managed.

Staff spoken with told us how people were supported to make decisions about their day to day lives.

Each person had a plan which described the care and support they required and how staff should provide it.

We spoke with the manager and the two members of staff on duty. All had a very good understanding of the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards. This meant that staff knew about the arrangements for protecting people's human rights.

We observed that staff were competent and professional in their interactions with people who lived at the home. Staff demonstrated great patience when they supported people and they were skilled in understanding and responding to an individual who had difficulties in communicating.

People who lived at the home were supported by staff who knew them well.

There were systems in place which monitored and improved the quality of the service provided.