Archived: The Regard Partnership Limited - London Region Office

The Regard Partnership Limited - London Region Office is registered to provide personal care and support to people living in their own homes and in supported living premises. The people using the service may have learning or physical disabilities, mental health needs or acquired brain injuries. The service supports some people on a 24 hour basis and others at designated times during the day and night.

The service had three registered managers in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People using the service told us they felt safe and that care staff treated them with dignity and respect. They were happy with the support provided which met their individual needs.

The service empowered people to take control of their care and support and make decisions about how the service was run. People were supported to plan and achieve their personal goals including building their independent living skills. Staff said, and we saw that, the services were focused on putting people in control of their care.

People were supported by sufficient numbers of staff who were trained and well supported in their job roles. Staff members had been safely recruited, had access to regular training and supervision and felt well supported by the management team. The staff said they felt valued by the organisation.

Medicines were administered in a safe way. Staff received training and a competency framework was in place to make sure they understood and followed safe procedures for administering medicines.

Staff had received training in the Mental Capacity Act (MCA) and understood the importance of gaining people’s consent before assisting them.

People were actively involved in the running of the service with their opinions sought through regular reviews and meetings with their keyworker, house meetings and surveys. We saw their views were used to make positive changes to the service.

People felt able to raise any concerns or complaints. There was a procedure in place for people to follow if they wanted to raise any issues. Staff also said they felt comfortable in raising any concerns should they have any.

A range of audits and checks were undertaken by senior staff and the registered managers to help ensure the service worked to a consistently high standard and to drive further improvement where necessary.

This visit was to inspect the domiciliary care agency who supplied staff to undertake personal care within five supported living projects across London and the Home Counties. There are 13 people in total who are supported across the five projects. We were able to visit one of projects and speak to four of the five people who receive personal care at that service.

We received some positive comments from people. They included one person who told us “staff look after us well” and someone else who said, “feel safe here, night staff help”.

This visit was to inspect the domiciliary care agency who supplies staff to undertake personal care within five supported living projects across London. We were able to visit one of the projects and speak to two people out of the 11 who receive personal care.

We received some positive comments about the service. They included “I feel safe, they help me and remind me to do stuff.” Someone else told me, I’m quite out spoken, I’ll say what I feel, if I’ve got a problem I tell them.”