Gentle Hands Home Care

Updated 2 August 2024

The assessment was carried out between 19 August 2024 to 16 October 2024 in response to CQC receiving information of concern. We made phone calls on 27 and 30 August 2024 and spoke with six people, who were receiving care and support and/or their family members, reviewed three care plans and spoke with members of staff. We announced our visit to the office and attended on 24 and 29 September 2024 to corroborate information with two managers. During this assessment, we looked at 15 quality statements. We assessed these quality statements and the overall rating for the service remains Good.

Updated 2 August 2024

People felt safe and supported by the majority of their staff, who were kind and caring. Some people didn’t always know who was coming to provide their care and that the calls were not always on time or for the expected duration. Staff were trained to support them and they respected their rights, privacy and dignity. People knew who to raise concerns to. People were involved in their assessment prior to their care support starting. Most people had a copy of their care plan and said managers from the organisation had been and visited them, prior to the service starting.