3 February 2014
During a routine inspection
On the day of our inspection there were four people who used the service. Three had commenced using the service in 2013, two of whom started in December 2013. Only one person who used the service was able to talk to us.
One person told us that the manager visited them to undertake an assessment of their needs before they started to use the service. They told us that a care plan had been written with them. They told us, “I know what is in my care plan.”
One person who used the service told us they always felt safe with staff who visited them. They told us, “I have the same member of staff visiting me. She is just like a daughter to me.” Relatives told us that staff were very good and they had no concerns in relation to how their family members were treated by staff.
People and relatives told us that they believed the staff were trained as they knew what they were doing.
People who used the service and their relatives told us they knew how to make a complaint. One person told us, “I would talk to the manager if I needed to make a complaint.”