24, 25 July 2013
During a routine inspection
People who used the service told us that staff were, 'Great' and helped them with things like cleaning, cooking and budgeting.
People who used the service told us staff were, 'Kind and helpful.' Relatives told us that people 'Get a good social life that includes holidays at least once a year.'
A relative told us they were 'Always made to feel welcome' and included in reviews of support. Whilst another said they were, 'Kept informed' and that staff, 'Helped xxx along enormously.'
People who used the service told us staff were, "Friendly" and that they felt safe with them.
Relatives said they were, 'Very satisfied' with the service and were, 'Confident' the provider took concerns seriously.
We were told, 'Staff are very good and know what to do.' One relative told us their member of family was 'Always happy to return after visits home.'
We found people who used the service were supported to freely express their views and that regular audits were carried out, to enable the provider to monitor the quality of the service.
.