The Care Quality Commission

Archived: Allcare Services and Training Limited

Stables Office, White Lodge, Bevere Lane, Worcester, WR3 7RQ

Provided and run by:
Allcare Services And Training Ltd

Important: This service was previously registered at a different address - see old profile
Important: This service is now registered at a different address - see new profile

All Inspections

30 January 2013

During a routine inspection

We inspected the agency office and spoke on the telephone with three relatives of people who used the service. The agency provided care to a small number of people. Relatives we spoke with told us they were able to express their views and had been involved in making decisions about the care and treatment required.

Relatives we spoke with confirmed people were treated with dignity and respect in their own homes. Relatives told us people expressed their views on how they wanted to maintain their independence and care workers we spoke with told us how they supported people in their choice.

Relatives were complimentary about the care and support people received. One relative told us, 'I find them very polite and friendly'. Another relative said, 'We have the best care possible'.

People were safeguarded as the provider had taken steps to ensure any potential instances of abuse could be identified and reported. Care workers we spoke with told us they felt supported by the manager to take appropriate action where required.

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

The provider made sure that people knew how to make a complaint if they were not happy with the service and had resolved them to people's satisfaction. The provider had a system for record keeping however some records were not available that reflected individual care requirements.