The Care Quality Commission

Archived: Oakington House

21 Oakington Manor Drive, Wembley, London, HA9 6LU

Provided and run by:
Care Expertise Group Limited

All Inspections

4 July 2013

During a routine inspection

We used a number of different methods to help us understand the experiences of people who used the service, because the people who used the service had complex needs which meant they were not able to tell us their experiences. We saw that there was a good rapport between staff and people. Their interactions were respectful and positive and it was clear people were happy. Staff supported people to become more independent, and paid attention to people's safety and welfare.

People were supported to make decisions about their care, and to develop the skills needed to lead a more independent life. A support plan of one person read; 'I want staff to gradually help me to improve my skills'. We saw that staff supported the individual in improving social skills, including shopping for their own food.

The provider had effective recruitment and selection procedures in place, which ensured people's health and welfare needs were met by staff who were fit and appropriately qualified.

There were effective systems to regularly assess and monitor the quality of service that people received, and to make service improvements where appropriate.

14 February 2013

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service, because most had complex needs, which meant they were unable to tell us their experiences. One person who was able to talk to us commended staff for their competence and courtesy. 'Staff are very caring', the individual had told us. We saw that there was a good rapport between staff and people. Their interactions were respectful and positive and it was clear people were content.

Needs assessments and support plans, including their relevant reviews ensured the support they received met their needs and protected their rights.

Staff demonstrated they understood aspects of safeguarding process relevant to them. They told us they were well supported by the management and were aware of their limitations but confident to approach managers when they needed to.

The provider had systems to monitor the quality of the service, some of which we saw had been utilised to improve the quality of the service.