Beenstock Home

Updated 19 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 11 March 2021 and was announced.

Updated 19 March 2021

About the service

Beenstock Home is a residential and nursing home which provides nursing and personal care for up to 26 people. The home also provides a domiciliary care service to people who reside in flats located predominantly on the ground floor of the home. The home offers a culturally specific service for the Orthodox Jewish community. At the time of inspection 23 people were in receipt of a regulated activity and therefore included in the inspection; 15 were receiving nursing or personal care and eight receiving domiciliary care.

People’s experience of using this service and what we found

Meeting people’s spiritual and recreational needs was at the forefront of the home’s ethos. People and relatives were highly complimentary of the activities available and the support they received to be integrated and involved in the local community, including attending the local synagogue or being supported to practice their faith within the home.

The home actively involved and welcomed the local community, people's family and friends into the home, to ensure people felt engaged and involved in what was going on around them. People told us they benefited greatly from this involvement, which enabled them to live as full and as normal a life as possible.

The home had developed excellent links with a number of community groups and organisations. These provided positive benefits to both people living at the home and the wider community. The home had taken part in a number of schemes and initiatives, which evidenced their standing with local and professional organisations.

The home was well-led, with people, relatives and staff are speaking positively about the running of the home, the support provided by the management team and how they had created a ‘home from home’.

People spoke positively about the care provided and the caring nature of the staff. People were treated with dignity and respect and supported to maintain their independence and engage in activities both socially and spiritually of importance to them.

People were encouraged to provide their views and opinions about the home and care provided through both meetings and questionnaires, to help drive continuous improvements. The home completed a range of audits and quality monitoring processes to help support this process.

People told us they felt safe living at the home. Staff had all received training in safeguarding and knew how to report concerns. The home followed local authority reporting procedures, to notify them of any incidents or potential abuse. Accidents, incidents and falls had been consistently documented with analysis completed to look for trends and minimise future risks.

Staff spoke positively about the training provided, with completion monitored to ensure their knowledge and skills remained up to date. People and relatives confirmed staff were competent and good at their jobs. One told us, “The staff are exceptional, really caring. [Relative] can be challenging, but the staff are so patient.”

People received personalised care which met their needs and wishes. People and/or their relatives had been involved in discussing their care. Care plans clearly explained how people wanted to be supported and had been reviewed regularly to reflect people’s changing needs.

People spoke positively about the food and drinks provided, confirming they were offered choice and received enough throughout the day. We found meal times to be a positive experience, with people receiving support and encouragement in a dignified way and in line with their care plan.

People said they had enough to do each day to keep them stimulated and engaged. The home had a full weekly activities programme, facilitated by a coordinator. Relatives and the local community were welcome to engage in a range of activities, to encourage social interaction.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service was good (report published June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.