The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Housing & Care 21 - Downlands Court

Roundhay Avenue, Peacehaven, East Sussex, BN10 8TG

Provided and run by:
Housing 21

All Inspections

23 October 2013

During a routine inspection

During our visit we saw that people were treated with respect and dignity and people's independence was encouraged. People were spoken to in a respectful way. People we spoke with told us that the staff were polite, friendly and helpful and that their privacy was respected whilst they were supported to maintain their independence. One person told us 'the carers are very good here' and another person told us that staff were 'very respectful'.

We saw that people experienced safe and effective care based on detailed care plans and risk assessments that met individual needs.

People who used the service were protected from abuse as they were supported by a staff team who had appropriate knowledge and training on safeguarding adults. People told us if they had any concerns they would report them to a manager or senior person on duty.

Staff received ongoing training and supervision which provided them with the skills and knowledge to meet the needs of the people they were supporting.

The provider had effective systems in place to monitor and assess the quality of the service.

During a routine inspection

During our visit we spoke with people who lived at Downlands Court and used the Housing 21 service and staff members.

The people we spoke with told us they were happy with the support they received from the staff team at Housing 21.

Staff at Housing 21 we spoke with knew the people living at Downlands Court well and had a good understanding of their support needs.