Are services safe? Care plans and risk assessments were in place and were updated as people's needs changed. Records detailed the support people required and encouraged people to be independent where possible.
People had been cared for in an environment that was safe, clean and hygienic. People's own rooms were individualised.
The Edwardian did not use a formal dependency tool to assess staffing levels, however the manager told us that the same staffing levels had been in place for many years. They told us that staffing had been increased when needed, such as when outings where planned or when people's needs increased. During our inspection we saw there were enough staff on duty to meet the needs of people living at the home.
All seven people we spoke with told us that they felt safe living at the Edwardian.
Are services effective?
People told us they were happy with the care that had been delivered and had their needs met. It was clear from our observations and from speaking with staff that they had a good understanding of people's care and support needs and that they all knew them well. One person told us, "I am looked after very well here.'
The records which we looked at showed that some people were not able to make complex decisions for themselves but we did not find any evidence of a Mental Capacity Assessment. CQC monitors the operation of the Deprivation of Liberties safeguards which applies to care homes. While no applications have been submitted, policies were in place. We looked at training records for Deprivation of Liberties and Mental Capacity Assessment and found that only the manager has received training. A compliance action has been set in relation to this and the provider must tell us how they plan to improve.
Are services caring?
People were supported by kind and attentive staff. We saw staff showed patience and gave encouragement when supporting people. People told us they were able to do things at their own pace and were not rushed. Our observations confirmed this.
Staff we spoke with were very passionate about their work and were proud of what they did. Staff were committed to the people they cared for and the values of the organisation.
Are services responsive to people's needs?
People's needs had been assessed before they moved into the home. Care plans were detailed and included information on people's likes, dislikes and daily routines which helped to determine how and when support was given. One person told us, 'The staff looked after me very well when I had my fall, they are very good. I feel much safer here.'
People had access to activities both within the home and out in the local community. This was important to them and hey had been supported to maintain relationships with their friends and relatives.
Health professionals were involved in people's care as needed. We saw that people were supported to attend appointments.
Are services well-led?
We saw that people completed a customer satisfaction survey twice per year. We saw that staff and resident meetings were carried out regularly and all people we spoke with confirmed they had been listened to. Both staff and people we spoke with said they felt very well supported and they could raise any concerns. Staff we spoke with told us they enjoyed working for the organisation and had worked for the company for many years.
The manager told us that the home was continually refurbished and people were given choice about how their rooms were decorated.
Internal audits help to monitor the quality of the service and the health and safety of people and their environment. However we found that only one audit was carried out regularly. A compliance action has been set in relation to this and the provider must tell us how they plan to improve.