We carried out an announced comprehensive inspection at Strawberry Hill Medical Centre on 2 May 2019 as part of our inspection programme.
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as good overall.
We rated the practice as good for providing safe, effective, caring and responsive services and outstanding for providing well-led services.
We rated patients with long-term conditions as requires improvement for effective which made this population group requires improvement overall.
We rated the population group people whose circumstances may make them vulnerable as outstanding for effective and responsive services.
We found that:
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- Staff responded to patients with kindness and respect and involved them in decisions about their care.
- The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
- There was compassionate, inclusive and effective leadership at all levels and the practice had a clear vision and strategy to provide high quality care.
- The practice worked with other agencies and with the multi-disciplinary team within the practice to ensure patients whose circumstances make them vulnerable were identified and had access to quality care and treatment.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care