11 March 2014
During an inspection in response to concerns
We were informed that staff did not receive practical training during the induction period, that it was all theory training. We were informed that a medicines issue had been reported to the registered manager but no action had been taken.
We were informed that staff were working from 7 am until 11 pm. We were informed staff duty rotas were only sent by text at 11 pm the night before for the following day.
We did not on this occasion talk to people who used the service. We attended the office and spoke with two members of staff. We looked at staff induction training records, duty rotas and undertook telephone surveys with four members of staff.