Updated 9 May 2024
We had previously undertaken a comprehensive inspection under our previous methodology of Smiles Better Dental Care on 5 March 2024 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well-led care and was in breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. We undertook a follow up off site assessment on 22 October 2024. This assessment was carried out to review the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements. We found the practice had met regulations. There was effective leadership and a culture of continuous improvement. Smiles Better Dental Care is part of Portman Dentex, a dental group provider. The practice is in Kings Lynn in Norfolk and provides private dental care and treatment for adults and children. There is step free access to the practice via a ramp for people who use wheelchairs and those with pushchairs. The practice is located close to local transport routes and car parking spaces are available near the practice. The practice has made reasonable adjustments to support patients with access requirements. The practice had 4 treatment rooms. During the assessment we spoke with the practice manager and the group’s Safety and Quality Manager.