Archived: St Fabians Drive

Staff showed an understanding of people's needs and preferences and we saw that staff were polite when speaking with people. We also noted that people living in the home appeared comfortable with staff and we saw good-humoured conversations.

People were satisfied with their treatment, and complimented the staff who supported them. One said. 'They always make time to listen to you, you never feel rushed.' They said they were always treated with respect by the staff.

We found that the provider had systems in place to assess and monitor the quality of the service provided.