During our visit to Front Hastings Street on 17 July 2012 we spoke with three of the five people who were staying at this accommodation while they received treatment for substance misuse from the PCP Luton treatment centre. Two people told us they had received good information about the service either on, or prior to admission, and said that the PCP Luton website was very informative and had been helpful to them. The third person we spoke with said that their family had done all the research prior to their admission and arranged things for them. One person said that the information they received both from the website and over the telephone, 'was very clear and included details of the cost and the contract involved in the programme'.
The people that we spoke with described a strict contract and timetable of treatment and support, but said they recognised this was an important part of their treatment. People said that where possible, they were given choices, but understood that the ethos of the programme involved some restriction on choices for the treatment to be effective, particularly in the early stages of the programme. People described being given more responsibility and opportunities to make personal choices as they progressed through their treatment.
People were satisfied with their treatment, and complimented the staff who supported them. One said. 'The counsellors are very good; they are fully equipped to understand what I'm going through. I 'm very happy with the programme'. They said they were always treated with respect by the staff.