26 July 2023
During a routine inspection
About the service
Rainbow is a domiciliary care agency providing personal care support. The service provides support to younger and older adults, people living with dementia, people with a learning disability and/or autistic people, people with mental health needs, physical disability and sensory impairment. At the time of our inspection there were 75 people using the service.
People’s experience of using this service and what we found
Right Support: People were protected from the risk of abuse and potential harm. Risk was assessed, reduced and regularly monitored to keep people safe. An assessment of care needs took place before care began and the management team worked hard to put in place the right type of support for people, to ensure they could live safely and in an unrestricted way. People were supported to have enough to eat and drink. Staff asked for consent to care and respected people’s choices.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care: People’s care was personal to them and met their individual care needs. People and their relatives told us care was personalised and it was regularly reviewed. People’s privacy and dignity was respected, and people’s independence was promoted which empowered them. Communication needs were met, and people appreciated having staff who could speak to them in their chosen language. Equality and diversity was respected and promoted. Staff were patient and treated people with kindness.
Right Culture: The staff team focused on providing people with quality care that met their needs and worked together with management and health professionals to ensure this happened. People and their relatives were pleased with the level of communication from Rainbow Homecare and felt listened to. Openness and transparency was important and regular audits were performed to monitor the service and seek feedback from people, relatives and staff. Learning and development was important to all staff as they valued having up to date skills and knowledge to support people who required care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 4 January 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.