6 November 2013
During a routine inspection
We looked at eight care plans for people using the service. We saw evidence in people's records that showed people had been asked for and given their consent to the care and support they received. In addition to care plan reviews, the provider carried out quarterly monitoring checks on the care that people using the service received.
Care plan had detailed information about each person and how best staff could support them. We also saw on that individual risk assessments had been carried out in relation to the premises, service user needs and tasks which detailed known risks to people's welfare and safety. There was guidance for staff as to how these would be managed.
We spoke with some staff that had recently begun employment with Care Outlook (Battersea) who described the recruitment process to us. We looked at four staff files, each file contained identity, reference and Disclosure Barring Service (DBS) checks.