About the service SLC Paragon is registered to provide personal care and support to people with a learning disability who live independently in the community. On the day of our inspection there were three people receiving support. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People’s experience of using this service and what we found
People were supported safely by staff who knew how to escalate concerns and were aware of potential risks when providing support to people. People received their medicines when they needed them, and where possible people were encouraged to take responsibility and administer their own medicines. Staff wore gloves and aprons to ensure they protected people from cross infection. Contingency plans were being developed in response to the spread of the coronavirus. Systems were in place to review any incident and accidents to see if there were any lessons to learn from these.
The service applied the principles and values of Registering the Right Support and other best practice guidance. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
Staff had received the training they needed for their role and felt supported. People were supported where possible to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People felt confident to raise any concerns they had about the support they received. People received support that met their needs and preferences.
People and relatives made positive comments about the staff that supported them describing them as caring, friendly and approachable. Systems were in place to monitor the service provided and to gain feedback from people and their relatives.
Rating at last inspection
The last rating for this service was Good (published 1 November 2017).
Why we inspected
This was a planned inspection based on the previous rating.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk