2 May 2013
During a routine inspection
The manager told us "I meet with all my senior staff every week and we talk about every one we care for. I think it's important I know what's going on in the service."
We asked people about the care and support that they received. People told us 'I try to look after myself and they help me. I go to a lot of their events so I feel I know them well. It's a very good service."
The manager told us the support people received from staff was often activity bases rather than personal care. The manager said "we tend to remind people to have showers than actually assist them.'
We saw that the manager monitored and analysed the levels of accidents, incidents and complaints to ensure people who lived in their own home were safe.