Archived: Farway Grange Care Home (Nursing)

Farway Grange Care Home provides accommodation, personal care and nursing care for up to 25 older people. At the time of the inspection 23 people were living at the home. The home had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’

People told us they felt safe living in the home. The provider had suitable processes in place to safeguard people from different forms of abuse. Staff had completed training in safeguarding people and were knowledgeable about the different types of abuse and knew the correct process for raising concerns if they should observe any form of abuse.

There was a system in place to ensure accidents and incidents were recorded and analysed. This meant any trends and patterns could be identified and preventative measures put in place where required. Incidents and accidents were regularly discussed at staff meetings and staff were encouraged to share their views on how to address any concerns.

The provider had a range of systems in place to protect people from risks to their safety. These included premises and maintenance checks, regular servicing and checks for equipment such as hoists, stair lifts and all electrical equipment and risk assessments for each person living in the home.

Medicines were managed safely and stored securely. People received their medicines as prescribed by their GP. Records showed staff responsible for administering medicines had received formal medicines training to ensure they were confident and competent to give medication to people.

There were enough appropriately trained staff available on each shift to ensure people were cared for safely. Staff spent time talking and interacting with all the people in the home, knew their health needs well and told us they had enough time to do their job effectively. Staff were recruited safely in accordance with current regulations.

Staff knew people well and treated them with dignity and respect, wherever possible people and their relatives were involved in assessing and planning the care and support they needed.

The provider had a system in place to ensure staff received their required training courses. Staff were knowledgeable about their role and spoke positively regarding the induction and training they received from the provider. Staff told us they were well supported by the management team who they found very approachable and stated were always ready to listen or help if required.

The registered manager was aware of their responsibilities in regard to the Deprivation of Liberty Safeguards (DoLS). These safeguards aim to protect people living in care homes and hospitals from being inappropriately deprived of their liberty.

People had access to a range of health care professionals to help maintain their health. A varied and nutritious diet was available for people, which took into account their dietary needs and preferences so that their health was promoted and choices respected.

There were systems in place to monitor and improve the quality of the service provided. Regular checks and audits were undertaken to make sure full and safe procedures were adhered to. People’s views on the service were regularly sought and people told us they felt they were listened to and any concerns would be dealt with straight away. People knew who to speak to if they had concerns or worries.