10 July 2013
During a routine inspection
We saw that people were cared for effectively and that the care was planned for the individual. We saw that people were safe and that there were sufficient suitably qualified and experienced staff on duty.
The people who used the service that we met during the visit were very positive about the home and the care provided. Comments included: "The staff really look after you" and "The staff know exactly how to help me, they are very experienced people and we can have a good laugh along the way that makes a big difference." "The staff work hard at providing activities that help keep people active. I like the way staff are flexible and treat people like individuals. If someone wants to stay in bed longer, or have their meal in their room the staff are able to arrange this."
During our observations we saw staff providing care and support to people in a kind and caring manner. We observed good interactions between the staff and people living in the home.