Munhaven

Updated 12 December 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

This inspection took place on 23 November 2020 and was announced. The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

Updated 12 December 2020

About the service

Munhaven is a residential care home providing personal and nursing care to 20 people aged 65 and over who are living with dementia. The home accommodates people in one adapted building. At the time of the inspection 20 people were living there.

People’s experience of using this service and what we found

Since the last inspection the registered manager has continued to drive improvements in the service, promoting and achieving exceptionally positive outcomes for people.

Staff ensured people were always provided with care that kept them safe. Relatives had full confidence in the staff managing any potential risks to people using the service. Medication was managed very effectively and where possible, people were supported to reduce the amount of medicine they were taking.

Staff training was excellent and leads in designated care areas ensured people continuously received highly personalised standards of care. This included nutritional and hydration support with input from health care professionals when needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives told us about, and we saw staff delivering extremely sensitive and compassionate care. Staff developed open and highly trusting relationships with people and their relatives and this maximised the benefit of the care provided. People were encouraged to live their lives as independently as possible and staff ensured people’s dignity was upheld. People were encouraged to have a voice.

Every aspect of the service was person-centred and staff were passionate about promoting people’s wellbeing. Staff responded exceptionally well to any changes in people’s needs. We observed engaging and empowering relationships between staff and people. The service actively helped people avoid social isolation. People and relatives had confidence that if there were any issues these would be quickly resolved. End of Life care and support was extremely good.

The registered manager demonstrated exceptional leadership. The service was extremely well managed and governed. Staff and the registered manager embraced a culture of placing people at the heart of everything at Munhaven. Equality and diversity was promoted and there was a desire at all levels for continuous improvement. Engagement with the community and other stakeholders involved in care provision was extremely good.

The service met the characteristics of outstanding in effective, caring, responsive and well-led.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published October 2016)

Why we inspected

This was a planned inspection based on the previous rating.