We carried out a review of the data available to us about The Beeches Homecare Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Beeches Homecare Services, you can give feedback on this service.
The Beeches is a domiciliary care agency (DCA). The service provides personal care services to people in their own homes or people in supported living arrangements. At the time of our inspection 100 people received personal care as the regulated activity.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found:
People's dignity, confidentiality and privacy were respected, and their independence was promoted. People's rights to make their own decisions were upheld.
People and their relatives were positive about the service and the care provided. People were cared for by staff who knew how to keep them safe and protect them from avoidable harm. People received their medicines as planned and systems were in place for the safe management of medicines.
Incidents and accidents were investigated, and actions were taken to prevent recurrence. Enough staff were available to meet people's needs and people told us when they needed assistance, staff responded promptly. Training records confirmed, and people told us staff followed infection control and prevention procedures.
Care was delivered by staff who were well trained and knowledgeable about people's care and support needs. People's needs were assessed, and care was planned and delivered to meet legislation and good practice guidance. People were encouraged to maintain good diet and access health services when required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Rating at last inspection and update
The last rating for this service was good (published 6 July 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
The inspection took place over two days on the 18 and 19 April 2017. The inspection was unannounced on the first day.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People who use the service and their relatives were positive about the care they received and praised the quality of the staff and management. Comments included “It’s called care at home and they [carers] do care about me. They don’t just care for me. They care about me.”, “I admire them [carers] greatly. They have a hard job but they are always cheerful. They are wonderful. I love them all.”, “There’s not one I don’t get on with. If there was I would say so. They are very good about asking me about how I want them to go about things. I’ve no complaints at all – I’d say that I’m a happy customer.”
People told us they felt safe when receiving care and were involved in developing and reviewing their care plans. Systems were in place to protect people from abuse and harm and staff knew how to use them. Most people said they looked forward to the care worker coming and told us they were confident staff knew what they were doing.
People said the care workers generally arrived on time, and they would receive a call to inform them if there were any problems. Speaking with relatives they told us they were very happy with the service provided and didn’t have any concerns about the safety of their family member.
Staff understood the needs of the people they were providing care for. Staff were appropriately trained and skilled. They received a thorough induction when they started working for the service and demonstrated a good understanding of their role and responsibilities. Staff had completed training to ensure the care and support provided to people was safe and effective to meet their
needs.
The service was responsive to people’s needs and wishes. People had regular contact with the office and branch manager to provide feedback about their care and there was an effective complaints procedure in place. People said they had no complaints about the service they received, however they knew who to contact if they did have a complaint. People felt there was always someone in the office they could talk to and they also had contact numbers out of office hours, in case of an emergency.
The provider regularly assessed and monitored the quality of the service provided. Feedback from people and their relatives was encouraged and was used to make improvements to the service.
Staff told us they felt supported by the management team. The managers were accessible and any concerns raised would be dealt with immediately.