Updated 27 September 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 23 August 2017, with visits and phone calls to people and their relatives who use the service on 24 and 25 August 2017. We told the service two days before our visit that we would be coming to ensure the people we needed to talk to would be available. This inspection was conducted by one Care Quality Commission inspector.
Before the inspection, we reviewed the information we held about the service; this included information we had received from third parties. Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also asked the local authority who commissions the service for their views on the care and service provided by the service.
We spoke with ten people and one relative, and visited three people and their relatives in their homes. We also spoke with four members of staff, the owner, the manager and the care co-ordinator. We checked three people’s care and medicine records in the office and with their permission, the records that were kept in their home. We also saw records about how the service was managed. These included three staff recruitment and monitoring records, staff rotas, a further three staff training records, audits and quality assurance records as well as a range of the provider’s policies and procedures.