About the service Charlton Kings Care Home is a residential care home providing personal and nursing care to up to 36 people. The service provides support to older people, some of whom live with dementia. At the time of our inspection there were 31 people using the service. People are accommodated in one adapted building.
People’s experience of using this service and what we found
People told us they felt safe and staff were available for them when needed. People’s relatives told us their relative was safe and well cared for. The provider ensured there were enough staff to respond to people’s needs. People told us they received support to take their medicines. We found there were arrangements in place to ensure the safe management of medicines. There were processes in place to reduce and remove risks to people and to safeguard people from abuse.
People told us they thought the service was well managed. People and their relatives knew who the registered manager was; they told us they were visible and approachable. People and their relatives told us they felt well communicated with and able to speak with any of the senior staff if they needed to. They told us they also had access to the provider representative if needed and confirmed all management staff were responsive to their feedback. Staff told us they felt well supported and valued. There was a strong culture of reflection and learning from situations which had not gone to plan, challenges and feedback so continued improvements could be made to the service.
People were supported to have maximum choice and control of their lives and staff supported /did them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 15 May 2018).
Why we inspected
The inspection was prompted in part due to concerns received about the management of people’s medicines. A decision was made for us to inspect and examine those risks. We found no evidence during this inspection that people were at risk of harm from this concern. Please see the Safe and Well-led sections of this full report.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
For those key questions not inspected, we used the ratings awarded at the last inspection these were inspected, to calculate the overall rating. The overall rating for the service has remained good.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Charlton Kings Care Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.