22 February 2013
During a routine inspection
People we spoke with told us they were happy with the services and were always given information about treatment options and consulted on their treatment plans. One person told us, 'I got a really good service and was involved in planning my treatment.'
Records showed that care and treatment was delivered in line with people's care plans. One person said, 'I had a copy of my care plan so I was able to share it with my family.'
Records showed that processes were in place to keep people safe and staff knew how to report abuse to keep people safe from harm. All the people we spoke to told us that they felt safe using the services.
Records showed that the provider had processes in place to support and develop staff to work with their clients.
The provider had a system in place to deal with comments and complaints. People who used the service could be confident that their comments and complaints were listened to.